Terms & Conditions

 
 
 
 
 

Returns & Exchanges

We handmake and carefully check every piece of jewellery before it leaves our studio. Occasionally, a return is needed — and we aim to keep this process clear and fair for everyone.

Please review measurements and listing details carefully before purchasing. If you’re unsure about size or fit, we’re always happy to help by email before you order.

If your A & R Jewellery piece was purchased through a gallery, please contact the gallery directly to arrange a return or exchange.

Canada

Returns are accepted within 14 days of delivery.

Items must be unworn, in original condition, with tags attached, and returned in original packaging.

We will gladly accept returns or exchanges if:

  • The wrong item or size was sent, or

  • There is a manufacturing defect

In these cases, we cover return shipping.

For all other approved Canadian returns, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

United States & International Orders

Due to ongoing customs, tariff, and carrier handling issues with cross-border shipping, all U.S. and international orders are final sale.

Once an item crosses the border, return shipping involves non-refundable customs fees, additional paperwork, and carrier processing that cannot be recovered.

Exceptions are made only if:

  • An item arrives damaged in transit, or

  • The incorrect item was sent

Please review all measurements and listing details carefully before placing an international order.

Items That Cannot Be Returned or Exchanged

  • Sale items

  • Items with tags removed

  • Custom designs or custom sizing

  • Items not returned in original condition

  • Items damaged due to improper packaging during return

  • Items lost in return shipping (please use tracked service)

How Returns Are Processed (Canada Only)

  1. Email us within 14 days of delivery to request a return (30 days during the Christmas holiday period).

  2. All returns must be approved before shipping.

  3. Items must be returned unworn, with tags attached, and in original packaging.

  4. Proof of purchase is required.

  5. Refunds are issued to the original payment method within 5 business days of receiving the return.

Disclaimer

All jewellery is handmade by Angela and Ryan in our studio in Creston, BC. Each piece is unique, and slight variations from photographs are part of the handmade process.

Guarantee

We stand behind our work. Any piece found to be defective due to workmanship will be repaired or replaced within one year of purchase. This does not cover damage from misuse or normal wear.